Return and Refund Policy

At Vireliano, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept return requests within 30 days after delivery.

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in its original condition.

• The item must include original packaging and accessories (if applicable).

• The return request must be submitted within 30 days of delivery.

To start a return, please contact our customer support team first. Do not send items back without receiving return instructions from us.

Email: WycuffPetunia41@outlook.com

Once your return request is approved, we will provide the necessary return instructions.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow your payment provider additional processing time for the refund to appear in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Please provide:

• Your order number

• Photos or videos showing the issue

• A brief description of the problem

We will review your request and provide an appropriate solution.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.

Original shipping fees are non-refundable.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used, damaged, or altered after delivery

• Items without original packaging when required

• Clearance or final sale items

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: WycuffPetunia41@outlook.com

We appreciate your understanding and thank you for shopping with Vireliano.

Shipping Policy

At Vireliano, we are committed to providing a reliable and convenient shipping experience. Please review the information below before placing your order.

Shipping Destinations

We offer shipping to customers worldwide.

Shipping availability may vary depending on the destination, product, and local delivery restrictions.

Order Processing

Orders are generally prepared for shipment within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high order volume, processing may require additional time.

Estimated Delivery Time

Our estimated delivery time is generally:

7–12 business days

The delivery estimate begins after your order has been processed and shipped.

Please note that delivery times are estimates and may vary depending on your destination, local carrier operations, customs processing, weather conditions, public holidays, or other circumstances outside our reasonable control.

Shipping Confirmation

Once your order has been shipped, you may receive a shipping confirmation containing tracking information when tracking is available for your shipment.

Please allow some time for tracking information to become active after shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your:

• Full name

• Street address

• Apartment or unit number, if applicable

• City and postal code

• Country or region

• Contact information

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Customs and Import Charges

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country or region.

Where applicable, such charges may be the responsibility of the customer unless otherwise stated during checkout.

Customs procedures may also affect delivery times.

Delayed Shipments

Occasionally, shipments may experience unexpected delays.

If your order has not arrived within the expected timeframe, please contact us and provide your order information so we can assist you.

Lost or Damaged Packages

If your package arrives damaged or you believe it has been lost during transit, please contact us promptly.

Providing your order number and relevant photos or other information may help us investigate the issue with the shipping provider.

Multiple Packages

Some orders containing multiple products may be shipped separately. As a result, you may receive more than one package or tracking number for the same order.

Contact Us

If you have questions about your order or shipping, please contact us:

Email: WycuffPetunia41@outlook.com

Website: vireliano.com